The CSOS is mandated is to regulate community schemes which entails assuming the oversight of compliance with the scheme rules within community schemes through the compulsory registering schemes and when required by reviewing their governance documentation to ensure such compliance. This in turn will provide a fast and reliable Alternate Dispute Resolution (ADR) mechanism for all disputes arising within community schemes.
The full mandate of the CSOS is to:
Provide an alternative dispute resolution service;
Regulate, monitor and quality assure all community schemes governance documentation;
Provide training for conciliators, adjudicators and other employees of the CSOS; and
We are the custodians of, preserve and provide public access (electronically or by other means) to schemes governance documentation.
Promote good governance of community schemes;
Provide education, information, documentation, and other such services as may be required to raise awareness to owners, occupiers, executive committees and other persons or entities who have rights and obligations in community schemes, as regards those rights and obligations;
Deal with any matters as may be necessary to give effect to the objectives of this CSOS Act.
Information about the CSOS, the CSOS Legislation, the various practise directives pertinent to community scheme living issued by the CSOS Ombud, their address and contact details, and the role the CSOS plays in the management of community schemes and dispute resolution between parties through mediation and adjudication, can be found on the CSOS Website www.csos.org.za , or can be obtained from Whitfields by emailing info@whitfields.co.za or by contacting your scheme’s customer service consultant.